This AZTech training course benefits all levels of staff in the areas of procurement and procurement, commercial and contract management, as well as technical staff who provide services under service level agreements. It will allow them to contextualize their work, understand the contract and become aware of the various problems and risks associated with SLA contracts. This contract management training course highlights the importance of service level agreements to meet the needs of companies that need long-term partnership agreements with external service providers to achieve strategic objectives. Those who manage such business relationships need to know how such a partnership will work and be able to solve problems. THE ALS defines the measurement method that must control the quality of service as a legal contract between the supplier and the customer or as a formal agreement between an internal supplier division that provides services to businesses for its internal customer. It is essential that everyone involved in the provision of services understands the problems and processes associated with a service contract scenario.